Effective date: 27 February, 2026
This privacy statement lays out your privacy rights, how the law protects you, and the rules we follow when we collect, use, and share your information while you use our service. We use your personal information to provide and improve our service. By using our service, you agree to how we handle your information as explained in this privacy policy.
At Third Wave Ruggedtech Pvt Ltd, we care about your privacy and are dedicated to keeping your personal data safe. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, www.thirdwaverugged.com , ask for a quote, or get in touch with our services.
This policy explains how we store, manage, and safeguard your personal information in accordance with the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 & Rules, 2025. We are based in South and Southeast Asia, and we follow all applicable data protection laws and regulations.
2. Information We Collect
To provide a smooth experience, accurate quotes, and support, we gather the following kinds of information:
Personal Information: When you reach out, ask for a quote, or use our website, we might collect your full name, email address, address, state, province, ZIP/postal code, city, phone number, and company name.
3. How We Use Your Information
We collect and use your information only for legitimate business purposes, including:
- Handling order processing to ensure your rugged laptops and tablets are delivered smoothly.
- Providing technical support via email, phone, or live chat using Tawk.to.
- Communicating invoices, order updates, service notifications, and important product messages.
- Improving our website, products, and overall customer experience.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our website effectively, understand how visitors use our site, and improve your experience. You can manage your cookie preferences at any time using the cookie settings link available in the website footer.
Kinds of Cookies We Use:
- Essential/Necessary Cookies: Needed for core website functions, security, and session management. These cannot be switched off.
- Functional Cookies: Enable enhanced features such as live chat support via Tawk.to, which remembers past conversations to make support more efficient.
- Analytics Cookies: We use tools such as Google Analytics to understand visitor behaviour and improve site performance.
Your Choices: When you first visit our website, you will see a cookie consent banner where you can accept all cookies, reject non-essential cookies, or customise your preferences by category. You can change or withdraw your consent at any time via the cookie settings link in the footer. Rejecting non-essential cookies will not affect your ability to browse the site or request a quote, though features such as live chat may be limited.
We do not use cookies to serve targeted advertising, and we do not use cookies to track or profile children.
5. Third-Party Services
We don’t sell, trade, or rent your personal data. We might share a small amount of information with trusted third-party partners only when necessary to keep the business running, including:
- Customer support platforms are used for live chat and customer communication.
- Logistics and delivery partners who ensure orders arrive on time.
6. Data Security and Protection
We take careful technical and organisational steps to keep your personal information safe from loss, misuse, or unauthorised access. Our security measures include:
- SSL encryption through HTTPS to protect data during transmission.
- Secure servers with firewall protection.
- Internal access controls with limited permissions.
7. Your Privacy Rights
You have the right to:
- Access and view your personal information.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data, where applicable.
- Withdraw your consent at any time.
8. Contact Information
Third Wave Ruggedtech Pvt. Ltd.
Use the contact form on our website for any queries: thirdwaverugged.com/contact-us/